Other areas may need more time. If the item is broken or not arrived, I will request a survey request.This arrival to you in to time in the time it is is different. It is not known to me. I will respond in good faith. Please contact me to do so products do not open a case without arrival. Our Products are 100% Authentic. I promise to pack up the product very carefully. If you have any question, please contact me. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem you have. International Buyers - Please Note. These charges are the buyers responsibility. We do not mark merchandise values below value- US and International government regulations prohibit such behavior. The item "HOLBEIN WORKS OP940 Colored Pencils 100 Colors Set Japan with Tracking" is in sale since Tuesday, September 12, 2017. This item is in the category "Crafts\Art Supplies\Drawing & Lettering Supplies\Art Pencils & Charcoal". The seller is "japanmegamall" and is located in hokkaidou,Japan. This item can be shipped worldwide.